Refund Policy

At Laraware Private Limited, our aim is to provide comprehensive, reliable, and efficient API and custom software development services to our clients. This Refund and Cancellation Policy clearly defines the terms applicable to payments, collections, refunds, and cancellations. By availing our services, you agree to comply with the following conditions:

1. Payment & Collection Terms

• Prepaid Model: Laraware operates strictly on a prepaid basis. Complete payment is required before accessing or activating any of our services.
• Payment Methods: Accepted payment methods include bank transfers, UPI, credit/debit cards, net banking, and other digital payment methods as specified on our platform.
• Account Balance: Services may be temporarily suspended if there is insufficient balance until payment is fully settled.
• Late Payments: Any delay in payment may incur additional fees or penalties as detailed in the service agreement.
• Pricing Adjustments: Laraware reserves the right to modify service pricing, introduce new charges, or update payment terms with prior notice to clients.
• Billing Accuracy: Clients must ensure billing details are current and accurate to avoid service disruptions. Laraware is not liable for delays caused by third-party payment processors or banks.
• Taxes and Additional Charges: Clients bear responsibility for applicable taxes, fees, and government charges. Laraware retains the right to recover any unpaid taxes or levies.

2. Refund Policy

2.1 Non-Refundable Services

The following are strictly non-refundable:

• API services after approval, activation, or use.
• Custom software development services once initiated.
• One-time setup, onboarding, or integration fees.
• Payments due to client’s change of mind or business plans after payment.
• Partial usage of API credits or services.

2.2 Refund Eligibility

Refunds are considered under these specific conditions only:

• System Errors: Refunds due to incorrect charges caused by Laraware’s system errors will be processed upon verification.
• Duplicate Payments: Excess amounts from verified duplicate payments will be refunded.

2.3 Non-Eligible Situations

No refunds will be provided in cases involving:

• Payments made due to client errors such as incorrect account details, accidental purchases, or API misconfigurations.
• Disruptions caused by third-party providers including banks, payment gateways, or network failures.
• Unauthorized transactions or misuse of client’s account due to negligence in maintaining account security.

2.4 Refund Request Procedure

• Refund requests must be sent to Laraware’s support email: support@laraware.com with a detailed description of the issue, transaction details, and supporting documents.
• Upon receiving a refund request, Laraware will investigate and respond within 10 business days.
• Approved refunds will be processed within 7 business days and credited back to the original payment method.
• Refunds are not available via cash or transferred to a third-party account.

2.5 Chargeback Policy

• Clients must contact Laraware directly before initiating a chargeback.
• Unauthorized chargebacks will result in immediate suspension or termination of services.
• Laraware reserves the right to seek legal recourse against fraudulent chargeback claims.
• All chargeback-related fees incurred will be recovered from the client.

3. Cancellation Policy

• No Cancellation Post Activation: Once a service or API is activated, cancellations are not permitted.
• Review Before Payment: Clients must thoroughly review their service requirements before making payments.
• Contract-Based Services: For services under contractual terms, cancellation details will be explicitly stated within the signed service agreement.
• Termination Rights: Laraware reserves the right to terminate services immediately under circumstances including, but not limited to:
  • Violation of terms of service.
  • Detection of fraudulent activity.
  • Misuse or unethical use of the provided services.
• Early Termination Fees: Clients cancelling services before the completion of contract terms may incur early termination fees as specified in their service agreements.
• Policy Violation: Refund eligibility upon termination due to policy violations is solely determined by Laraware.

4. Limitation of Liability

• Service Warranty: Laraware provides all services “as-is” and “as-available” without warranties of uninterrupted or error-free operation.
• Liability Cap: Laraware’s liability is strictly limited to the amount paid by the client within the previous three months prior to the claim.
• Indirect Damages: Laraware shall not be liable for indirect, incidental, consequential damages or loss including lost profits, data, or business opportunities.
• Client Responsibility: Compliance with legal and regulatory requirements is solely the client’s responsibility. Misuse of services leading to penalties or legal action is entirely at the client’s own risk and responsibility.

5. Dispute Resolution

• Reporting: Disputes related to payments or refunds must be communicated within 7 days of occurrence to support@laraware.com.
• Investigation: Laraware will investigate disputes and respond within 10 business days.
• Legal Proceedings: Unresolved disputes shall be managed through arbitration under the Arbitration and Conciliation Act, 1996. Arbitration will take place in Lucknow, Uttar Pradesh, India, and the arbitrator’s decision shall be binding.
• Jurisdiction: All legal disputes shall fall exclusively under the jurisdiction of courts located in Lucknow, Uttar Pradesh, India.

6. Contact Information

For further inquiries or assistance, contact us at:

Laraware Private Limited
NARJOGA TOWER – D-262, VIBHOOTI KHAND, GOMTI NAGAR, LUCKNOW, UTTAR PRADESH, INDIA, 226010
Email: support@laraware.com
Phone: +91 9403891813

By using Laraware’s services, you confirm acceptance and agreement to abide by the terms outlined in this Refund and Cancellation Policy. Laraware reserves the right to revise this policy periodically and will provide appropriate notice for significant changes.